Exchange & Return Policy
Sale Products
Items bought during a sale or promotional period are strictly non-refundable, non-exchangeable, and not returnable.
Non-Sale Products – Size Exchange Only
We only accept exchanges for size-related issues.
Example:
If you ordered size M (Bust 36", Waist 30"), the garment can be altered up to Bust 38" and Waist 32", thanks to the extra stitching margin. Send it back to us — we’ll make the alterations and ship it back to you.
Timeline:
Inform us within 7 days of delivery. Ship the product back within 7 business days. We will dispatch the altered item within 7 business days of receiving it. Ship the product back within 7 business days. We will dispatch the altered item within 7 business days of receiving it.
⚠ Festive Months (September & October): Processing may take longer due to high demand.
Important Notes:
❌ We do not accept additional/custom alteration requests.
🚚 Return shipping charges are the customer’s responsibility.
💸 Shipping fees are non-refundable.
Customized Products
Provide accurate measurements at the time of order. Refer to our Size Guide for assistance. No return, exchange, or refund is allowed for customized items unless received damaged. If damaged and approved, a coupon refund will be issued to your Elements Calcutta account.
Damaged Products – Return / Exchange To report a damaged item: Share a complete unboxing video clearly showing the issue.
If approved, we will arrange a return or exchange within 7 business days.
Conditions:
Item must be unused, unwashed, and in original packaging. Keep the receipt or proof of purchase. Return shipping charges must be paid by the customer. Shipping fees are non-refundable.
📩 Support Contact: info@elementscalcutta.in
❌ We do not accept returns or refunds if you simply dislike the product after receiving it.
International Orders Currently, we do not support exchange, return, or refund for international orders.
Refund Policy (For Damaged Items Only)
If a product is verified as damaged via a complete unboxing video, a refund will be issued as a coupon code to your Elements Calcutta account for use in your next purchase.
Return policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Replacement and Exchange policy
We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days
Refund policy
If a return and refund is approved, the amount will be automatically credited to your original payment method within 10 business days.